ThePujaShop

Skip to Main Content »

Search Site
Welcome to ThePujashop.com

You're currently on:

Newsletter

Newsletter
 

Customer Service / Terms and Conditions

Use of this site
This Site is provided by Thepujashop.com BV (referred to throughout this Site as "The Site") as a service to our customers. Please review the following terms and conditions that govern your use of Thepujashop.com site. Please note that anyone can visit the website but a visitor that places an order declares to follow and be bound by these terms and conditions. Thepujashop.com reserves the right to update or modify these terms and conditions at any time without prior notice to you. By accepting these Terms and conditions when placing an order on the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may place an order only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and conditions. If you do not agree to (or cannot comply with) any of these terms and conditions, do not place an order. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms and conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested. All materials, including images, text, illustrations, designs, icons, photographs, and other materials that are part of this Site are intended solely for personal, non-commercial use. You may not reproduce, publish, transmit, distribute, display, modify, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Site. All material used on this Site is the property of Thepujashop.com or its suppliers and protected by Dutch and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited.
Pricing and product descriptions
Thepujashop.com strives to provide accurate pricing information, however pricing or typographical errors may occur. Thepujashop.com cannot confirm the price of an item until after you order. When an item is priced incorrectly, Thepujashop.com shall have the right, at Thepujashop.com's sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Thepujashop.com may, at Thepujashop.com's discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. Thepujashop.com attempts to be accurate in its product descriptions. However, Thepujashop.com does not warrant that product descriptions or other content of this Site is accurate, complete, reliable, current, or error-free. If you find a product is not as described, your sole remedy is to return it in unused condition. You agree to use the Site and any service at your sole risk and that Thepujashop.com shall have no liability to you for content that may be deemed offensive, indecent, or objectionable. All content, including, but not limited to, drug and interaction information, is for educational purposes only. Such content is intended to supplement, not substitute for, the diagnosis, treatment and advice of a medical professional.
Ordering and payment
Your order begins processing immediately after you click Place Order on the "Order Review" page. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled. Your order must be paid in advance through Ideal or Paypal. In the order process you will be requested to make your payment. 1. Confirmation Email You will receive a confirmation email within 24 hours of placing an order. 2. Shipment Email You will receive an email to notify you when your order ships. This email will include an estimated arrival date and a link to track your order. If the order is fulfilled in multiple shipments, you will receive one shipment confirmation email per package. Please save these emails for your records. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. If your order is canceled after payment has been made, we will issue a credit to your account for the amount of the purchase within 10 business days. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Delivery
Your purchase will be delivered in 3 to 7 business days. Due to varying item availability, your items may be shipped separately when you place an order for multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately, and you can use Track Your Orders to see if the rest of your order is on its way. If your shipment(s) arrives and you still have questions about items missing from your order, please contact our Customer Service at support@thepujashop.com.
Heavy or Oversize Items (Murtis)
Shipping time: Oversize items will be shipped by a freight company. They will arrive approximately 7 to 14 business days after leaving the warehouse. Shipping cost: Oversize items have a special shipping cost. You will see your actual shipping cost during checkout. Before you sign for the delivery, please inspect the package for any damage that may have occurred during transit. It is normal for the package to show some wear. However, if there is visible damage to the package contents, refuse delivery of the order and contact us. Please have your order number available.
Perishable Items
Perishable items cannot be returned by mail. If you receive a damaged or defective perishable item, please email the following information to our Customer Service at support@thepujashop.com:
  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue
  • Shipping to a Different Address
    You can keep multiple addresses in your account so that you can ship packages to your home, to work or to someone else. If you are purchasing a gift for someone, you can send it directly to the recipient. During checkout, when you get to the Select Shipping Options page, click Change Address to add a new destination to your Address Book. Each time you check out, you can simply choose from your stored addresses.
    Cancellations and Return Policy
    Your order begins processing immediately after you click Place Order on the "Order Review" page. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled. If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the return policy stated below. Under the distance selling provisions of the Dutch Civil Law, stated in article 7:46d, the consumer has a period of 7 days following the receipt of the goods, in which to withdraw from the contract without penalty and without giving any reason. The consumer will be authorized to return the goods at his own risk and own expense to Thepujashop.com Thepujashop.com reserves the right to refuse returned goods in case of damage. Goods that are returned in original state, will be refunded for the total purchase price within 30 days.
    Warranties
    Thepujashop.com makes every effort to sell products with the highest quality. Nevertheless, if you are unhappy with an item you have bought from us, please contact our Customer Services at support@thepujashop.com. We will discuss the matter with you and will agree a course of action.
    Disputes
    In the event any section or portion of a section of these terms and conditions of sale are deemed invalid, illegal or unenforceable, that section or portion of a section shall be stricken from the terms of sale, and remaining terms shall continue in full force and effect. All parties agree to accept electronic evidence as binding evidence in case of disputes. An electronic message will have the same effect as a written and signed document All disputes regarding the interpretation, validity or execution of the contract are governed by Dutch law. The parties will try to resolve the dispute through negotiation. If a dispute cannot be settled amicably within a reasonable time after written notice from one party to the other that a dispute exists, the parties hereby submit to the exclusive jurisdiction of the courts of Amsterdam.
    Feedback and reviews
    For all reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Thepujashop.com on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") you grant Thepujashop.com a royalty-free, irrevocable, transferable right and license to use the Comments however Thepujashop.com desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world. Thepujashop.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Thepujashop.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms and conditions or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". Thepujashop.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Thepujashop.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Thepujashop.com and its affiliates for all claims resulting from any Comments you submit. Thepujashop.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
    Disclaimer
    THIS SITE IS PROVIDED BY THEPUJASHOP.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. THEPUJASHOP.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THEPUJASHOP.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, THEPUJASHOP.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE THEPUJASHOP.COM WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM OR SPECIFICALLY AGREED BY THEPUJASHOP.COM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
     

    My Cart

    You have no items in your shopping cart.

    Compare Products

    You have no items to compare.